For non-commissioned work, buyer has a period of thirty (30) days for a full refund. EXCEPTION: earrings, and any jewelry that is worn through any piercing fistula of any kind, are non-returnable. No exceptions. This is a health/safety protocol and I will not budge on this matter.
After the thirty (30) day period, only the time and labour is refundable.
If the return is due to damage, the item will be assessed. If damage is due to maker error, buyer will receive either a full refund or a repair at no charge. If the damage is not due to maker error, there will be no refund issued. Care instructions are provided with every order and it is up to the wearer to be responsible with their jewelry.
If a repair is possible, I will offer the option for a repair. The fee for repair will depend on the complexity of the repair, as well as time and labor.
If the repair is due to maker error, there will be no charge, as already stated.
I do not work under the premise that the customer is always right. The fact is, the customer is human and humans sometimes make mistakes. It’s life, and that’s okay. That’s why return policies exist. Dura Mater Designs is a small business, though, and small businesses do not have the luxury of being able to eat the costs of materials.
I appreciate your understanding and support!